CONTACT US 800 843 7637
Gravograph support service and applications

Equipment support

Do you have engraving questions, problems or concerns? Call Gravograph's phone Tech Support Services (800) 843-7637. This quick and easy solution source is fully staffed 5 days a week with extended hours to cover your workday.

We are here to help!

Do you have questions, problems or concerns? Call Gravograph Support Services. This quick and easy solution source is fully staffed 5 days a week with extended hours to cover your workday from 8:30 a.m. - 6:30 p.m. EST. By calling 1-800-634-6335, you have direct access to the engraving industry's only factory-trained team of troubleshooters with more than 90 years' experience servicing engraving equipment, software, and applications. Please see below for more help!


Customer Support in USA and Canada

(From outside the 
USA: +1-770-623-0331) 
Toll-Free Fax: 
(From outside the 
USA: +1-770-623-0331)

Technical Support & Training 
Monday through Friday 8:30 AM to 6:30 PM Eastern Time
Email Tech Support 
(From outside the USA: +1-770-623-0331) 

Ensure you have your new machine registered with our warranty department

Contact Warranty Department Today

Frequently Asked Questions

Got a question? Check here first!

Laser Presets

The following information provides a base of engraving parameters to be used on Gravograph laserable materials. They are indicative values that can be subject to modification, that are recommended by professional engravers and that have been tested and verified for LS100 & LS100EX 35W.

Laser Guide

Custom manufacturing

Field Engineers Service Call

Your factory-trained Field Engineer will be in contact with you to set up a service call. For service requests received by noon, you will receive a call back by 5:00 p.m. that same day. For all requests received after noon, you will receive a call by noon the following day to set up your appointment.

Manufacuring service on request

Save valuable production time by trusting Gravograph with the production of your engraving materials. We manufacture based on your needs: badges, keyrings, pet name tags, ornamental plates, electrical labels, industry panels, nameplates and safety labels. 

I would like to be contacted

Equipment support

*requested fields