Request a service contact with Gravograph by Gravotech and let us take care of your investment. Call us today 1-800-843-7637.
Do you rely on your engraver to make money? Is downtime a major concern?
Answer: The Gravograph Silver Plan: Pay-One-Price. Protect your business from downtime and lost revenue with our Silver full-protection plan. This plan covers travel, labor, and all parts except belts. When you carry this plan, if there is a catastrophic failure of your engraving machine, you know you’re covered and will not be left with an expensive repair bill. Parts are shipped 2nd day air. On-site visits are included and on-site preventive maintenance tune-up are available at discounted prices.
You don't need a technician? You have the skills to do your own repairs?
Answer: Gravograph Bronze Protection: The Handyman Plan. Save some money and buy the parts-only Bronze protection plan. Receive any parts you need, so you can use your own talents to keep your company engraving. All parts are included except belts. Parts are shipped 2nd day air.
Want to be protected? Can't pay the full price up front?
Answer: The Gravograph 50/50 Protection Plan: Full Protection with Less Risk. The 50/50 plan covers all parts, travel, and labor on your engraving machine. You pay 50% of the plan price upon sign up. You pay the second 50% of the contract and save the cost of parts and on-site visits for the remainder of the year. So if you don’t need support, you save money. If you do need support you still save money. Simple as that.
To further stand by our commitment, Gravograph provides protection plans to customers for periods after the Standard 1-year Factory Warranty expires. These plans will renew at current rates prior to the end of the plan period. Renewal invoices that are not paid will be automatically credited, and the Plan will be cancelled at the end of the period.
If coverage on an Engraver lapses for a period of 30 calendar days or more, the Engraver must be inspected before Gravograph will provide coverage on the Equipment again. This is accomplished by having a Tune-Up Special service done on the machine. If any repairs are needed, the parts and labor must be completed at billable rates, before it will be certified to be placed under coverage again. See below for Tune-Up prices and Billable Repair rates. This is also a great way for new owners of equipment not purchased directly from Gravograph to receive service from us.
Following are the types of plans and the pricing per machine:
In-House Depot Repair
One of our most successful services: we repair your computerized Mechanical and Laser Engraving machines in-house at our Duluth, GA facility. We also repair competitors' machines!
"Your customer service is excellent and I was always able to get all the help I needed. My only advice would be to continue to help individuals and build such close relationships with your customers. To me, it made a world of difference!"
Owner , D. Lefebvre at Stylos Lefebvre
Step 1 - Choose & Price
Please review Protection Plan Options to the left, then call our Technical Support team at 1.800.634.6335 to discuss which plan fits your needs and budget.
Step 2 - Sign Up
Fill out the service agreement form:
Step 3 - Ts & Cs
Review the Terms and Conditions Document (PDF form) and sign
Step 4 - Agreement
Fax the signed Agreement and the Terms and Conditions to 770-495-3668 or e-mail them to email@example.com.
If you have any special needs that you would like to discuss with our Protection Plan coordinators please contact Joseph Draucek